Refund policy
Return & Refund Policy — Thailand
Returns accepted within 7 days of receiving your order. Items must be unworn, unwashed, with original tags attached.
Not eligible for return:
- Final Sale & Clearance items
- PO'BRA undergarments & accessories
- Items with stains, perfume scent, or signs of wear
- Modified items (altered, cut, embroidered, or printed)
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How to Return
- Request — Log in → Order History → select item → submit return request
- Wait for approval — Customer Care will notify you by email once approved
- Ship it — Use a trackable courier with international tracking, include your order number in the parcel, ship within 5 days of approval
- DM us — Send your tracking number via Line @215tlbgk, Facebook, or Instagram after shipping
⚠️ Returns are shipped to our warehouse in Malaysia. International return shipping costs are the customer's responsibility.
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Return Address
Receiver: iStore iSend (SSL2147)
Tel: +603-8063 0599
Address: Lot 24915, Jalan Segenting, Taman Pertiwi, 42500 Telok Panglima Garang, Selangor, Malaysia
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Refunds
Approved returns are refunded as Po'Nyo Rewards Store Credit, added to your account within 10–14 working days after your parcel is received and inspected at our warehouse. Store Credit is valid for 12 months from date of issue.
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Want cash instead? Fill in our Store Credit Withdrawal Form to request a bank transfer. Processing takes 10–21 working days after verification, subject to your bank's processing time. Withdrawals will be transferred to the bank account provided in the form.
For more details, visit our Return & Refund FAQ.
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Need Help? Line: @215tlbgk Email: support.th@polylulu.com