📌 Member Tier & Reward Points – Important Notes

Reward Points Usage

• Reward points can be redeemed as a discount at checkout, at a fixed rate of 100 points = THB 10.
• Points can only be applied to the product subtotal and do not apply to shipping fees or taxes.
• Minimum redemption: 100 points per order. Maximum redemption: 200 points per order.
• A minimum order value of THB 850 is required to redeem points.
• Points are issued as a loyalty reward and cannot be exchanged for cash.

Order Cancellation

• Orders cannot be cancelled directly by customers. If you wish to cancel your order, please contact us via Line Official Account: @215tlbgk.
• Submitting a cancellation request does not guarantee the order will be cancelled. If the order has already been processed or shipped, we may not be able to accommodate the request.
• Our team will review your request based on the order status and respond as soon as possible.

Returns & Point Adjustments

• If an order was placed using reward points, refunds will be issued based on the actual amount paid (i.e., the reward point value will be deducted).
• Used points will not be refunded, even if the order is returned.
• In cases of defective items or shipping issues, points will still not be refunded. However, we may issue compensatory store credit or a discount at our discretion to ensure your satisfaction.
• Points earned through sign-ups, giveaways, livestreams, or other promotional activities will not be reissued if the associated order is cancelled or refunded.
• The value of cancelled or refunded orders will not count towards cumulative spending for tier upgrades.

Points Issuance & Activation

• Reward points are issued after an order is successfully placed and paid.
• Points will be added to your account balance once the order is confirmed and are available for use immediately.
• If the order is later cancelled or refunded, earned points will be automatically deducted from your account.

🏅 Membership Tier & Spending Accumulation

Tier Updates

• Membership tiers are automatically updated on the 1st of each month, including upgrades and downgrades.
• Even if the required spending threshold is met earlier in the month, the tier will only be updated on the next 1st.
• If the 1st falls on a public holiday, the update will be processed on the following business day.

Spending Accumulation

• Only orders marked as "Fulfilled" (completed) will count towards your cumulative spending for tier evaluation.
• Cancelled or refunded orders will be deducted from your cumulative spending.
• Spending is calculated in THB based on the amount paid after discounts.

⏳ Reward Point Validity