Privacy policy

Last Updated: 29 August 2025

Poly Lulu Thailand operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (hereinafter referred to as the "Services"). Poly Lulu Thailand operates using the Shopify platform, which enables us to deliver these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or when you communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another person, or that can reasonably be linked to you. Personal information does not include anonymised or de-identified data that cannot reasonably be used to identify or link back to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process personal information in the following categories, including inferences drawn from such information:

Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
Financial Information: Including credit card, debit card, and financial account numbers, payment card details, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
Account Information: Including username, password, security questions, and preferences and settings.
Transaction Information: Including items you viewed, added to cart, added to a wishlist, purchased, returned, exchanged, or cancelled, as well as your past transaction history.
Communications with Us: Including information you provide when communicating with us, such as when submitting a customer support enquiry.
Device Information: Including information about your device, browser, or network connection, IP address, and other unique identifiers.
Usage Information: Including information about your interactions with the Services, such as how and when you interact with or use the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information to us.
Automatically through the Services: Including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers: Including when we engage them to enable certain technologies, and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services: We use your personal information to provide Services to you, including to fulfil our contract with you, process your payments, fulfil your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, manage shipping and facilitate returns and exchanges, enable you to post reviews, and create a personalised shopping experience — such as recommending products relevant to your purchases. This may also include using your personal information to improve and develop the Services.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertisements, and promotions via email, text message, or post, and to display online advertisements for our products or services on the Services or other websites, including based on items you have purchased or added to your cart and other activities on the Services.
Security and Fraud Prevention: We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or harmful activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly advise against sharing your username, password, or other access details with anyone.
Communicating with You: We use your personal information to provide customer support, respond to you, deliver Services effectively, and maintain our business relationship with you.
Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties that provide services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment, and shipping).
With business and marketing partners to provide you with marketing and advertising services. For example, we use Shopify to support personalised advertising in conjunction with third-party services, based on your online activity across stores and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share information about you for targeted advertising and marketing based on your online activity across stores and websites.
When you direct, request, or consent to our disclosure of certain information to third parties — for example, to deliver products to you, or through the use of social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with business transactions such as mergers or insolvencies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our Terms of Service or relevant policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

This Service is hosted by Shopify, which will collect and process personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, and with third parties who may be located in countries other than where you reside, to provide and improve the Services. Additionally, to help protect, grow, and improve our business, we use certain advanced features of Shopify that incorporate data from your interactions with our store alongside other stores and with Shopify. To deliver these advanced features, Shopify may leverage personal information collected about your interactions with our store, combined with other stores and with Shopify. In these instances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights over the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you reside, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to other websites or online platforms operated by third parties. If you follow a link to a website not affiliated with or controlled by us, you should review the privacy and security policies, as well as other terms and conditions, of those websites. We do not guarantee or accept responsibility for the privacy or security of such websites, nor for the accuracy, completeness, or reliability of the information found therein. Information you provide in public or semi-public areas, including information shared on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms without restriction on use by us or such third parties. The inclusion of such links does not in itself imply our endorsement of the content on those platforms, or of their owners or operators, unless expressly disclosed in the Services.

Children's Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided their personal information to us, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure while in transit. We recommend that you avoid using unsecured channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account or provide Services to you, to comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right to Access / Know: You may have the right to request access to the personal information we hold about you.
Right to Delete: You may have the right to request that we delete personal information we hold about you.
Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.
Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option included in emails we send you. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

You may exercise any of these rights as indicated in the Services, or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have — including rights relating to information processed by Shopify — you may visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. Where permitted by applicable law, you may appoint an authorised agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the details below, or by lodging a complaint with your local data protection authority.

International Data Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent agreement issued by the relevant competent authority of the United Kingdom, as appropriate — unless the transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you, please call or email us at support.th@polylulu.com or contact us via Line Official Account ID: @215tlbgk